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I met a woman at a networking event last year. I’ll call her Nicki.
Nicki and I chatted for a few minutes, and she struck me as smart and motivated. I liked her.
That was six months ago, and now Nicki’s emails are driving me insane.
After that networking event, Nicki added my name and email address to her mailing list. She didn’t ask if I wanted to join her list — she just added me.
And since then, about once a month, Nicki has been copying me on bulk email messages she sends to hundreds of people using her email’s “BCC” field.
None of Nicki’s emails have an “unsubscribe” link at the bottom, so I can’t opt out of these emails without personally writing to her and saying, “Please stop emailing me!”
Nicki’s email marketing strategy is a CAN-SPAM nightmare. She’s breaking the law on a regular basis, and I’ll bet she has no idea she’s doing it. It even gets worse.
Nicki’s emails are also so annoying that I’ve decided I’m never doing business with her or sending her any referrals. She’s lost a potential relationship with me by breaking email marketing regulations.
Nicki could be charged thousands of dollars for every email she sends that isn’t CAN-SPAM compliant. The way I figure it, Nicki could be charged more than $95,000 just for the emails she’s sent me in the last six months.
Ouch.
Don’t become a CAN-SPAM nightmare. When you follow these simple regulations from the government, you’ll make your prospects happier and steer clear of email-related legal problems.
What is the CAN-SPAM Act, and why is it so important?
George W. Bush signed the CAN-SPAM Act into law in 2003, and its regulations establish how we can build our email lists and distribute commercial email messages. CAN-SPAM stands for “Controlling the Assault of Non-Solicited Pornography And Marketing.”
The penalties for not following CAN-SPAM regulations are steep. You can be charged up to $16,000 for every email you send that’s not CAN-SPAM compliant. This is not a law you want to gamble with.
CAN-SPAM regulations give email recipients the right to ask businesses to stop emailing them and outline harsh penalties for marketers who don’t comply. They also forbid marketers from misleading or deceiving the people on their email lists.
Now, before we cover basic CAN-SPAM law requirements, please note that I’m not a lawyer and this article does not constitute legal advice. If you have questions about CAN-SPAM regulations, please consult the Federal Trade Commission’s website and/or your attorney.
CAN-SPAM basics for content marketers
I highly recommend reading the full description of CAN-SPAM rules on the Federal Trade Commission’s website, but here’s the CAN-SPAM Act in a nutshell.
To comply with CAN-SPAM laws, you absolutely must:
- Tell your subscribers where you’re located. You need to include your physical mailing address on every email you send. It can be your current street address, a post office box, or a private commercial mailbox.
- Provide an easy, free method for opting out of receiving future emails from you. Every message you send to your list must include a clear and easy-to-read explanation about how to opt out. Preferably, this explanation includes a link labeled “Unsubscribe.” Whatever your method, make sure it’s not hidden or misleading. Reputable email service providers offer a way to take care of this for you.
- Use clear language in the “From,” “To,” and “Reply to” fields. Don’t make any false claims about who the email is from. Long story short: don’t say you’re Leonardo diCaprio if you’re not.
- Honor opt-out requests within 10 days. If someone says he wants to be removed from your list, you must remove that person within 10 days of his request. Email service providers will automatically remove a subscriber from your list when someone makes an opt-out request — so if you use one, you’re all set.
- If someone sends email messages on your behalf, monitor those messages carefully. If you have a virtual assistant or partner who sends out emails under your name, it’s your responsibility to supervise all email activities and immediately correct any problems.
You absolutely must not:
- Add anyone to your list without permission. For example, if you meet people at conferences and exchange business cards with them, don’t add those folks to your list. You also shouldn’t add previous business contacts or colleagues, even if you personally email them on a regular basis. When in doubt, always err on the side of caution, and never add people to your mailing list if you haven’t expressly received their permission to do so. (Editor’s note: We strongly recommended not adding anyone to your list without permission, but it’s not strictly speaking a CAN-SPAM requirement.)
- Share or sell the email addresses on your list. The people who signed up for your list trust you to keep their information safe. Don’t betray that trust by sharing or selling the contacts on your list.
(Quick reminder: Using an email service provider can help you comply with many of these items. You can find out more about selecting an email service provider here.)
Why you absolutely, positively cannot cut corners when building your email list
As a smart content marketer, you know your email list is one of your most important business assets.
But many marketers are in such a hurry to add email addresses to their lists (and start promoting their products and services) that they either don’t learn the critical CAN-SPAM laws that can keep them out of legal hot water or they learn the laws — and then ignore them.
In order to build a loyal list of subscribers, you must follow the legal regulations that govern how we behave when communicating via email.
Remember: Don’t be like Nicki. Don’t randomly pick up business cards at events and turn those potential contacts into email hostages.
Review these CAN-SPAM rules, and make sure you follow them to the letter. You’ll keep your subscribers happy, and you’ll sleep better at night knowing the Federal Trade Commission is not going to come knocking at your door with a big bill.
Read all the posts in our email marketing series
- How to Choose a Solid Email Service and Build Your List on a Firm Foundation
- Your Top-to-Bottom Email Checklist: What to Include Before You Hit Send
- Email Newsletters vs. Content Notifications: A Head-to-Head Comparison
- How to Write a Heroically Effective Email Autoresponder Series
- How to Write Email Subject Lines that Make People Stop, Click, and Read
- 13 Tantalizing Incentives that Will Build Your Email List
- 4 Quick Solutions that Spawn Radical Email List Growth
- 7 Deadly Sins and 7 Virtues of Email Marketing
- Your Step-by-Step Email Marketing Strategy Guide [Free Checklist]
Don’t miss any upcoming posts in this email marketing series!
Reader Comments (34)
Actually, the last 2 items you list (not adding people to your list without their permission and not sharing or selling their information) are not part of CAN-SPAM regulations at all…. They are definitely considered best practices by most marketers today. But there is nothing in the CAN-SPAM Act that prohibits these activities.
Hey Jen – I disagree with you on the first point and agree on the second. Every summary of CAN-SPAM regulations I researched for this article definitely included the first item (not adding people without their permission). But either way, waiting until people opt-in is the right way to run your business.
Jen is correct – while it’s definitely a best practice to have Opt-in, and many ESPs require it in their terms of services, it’s not a legal requirement. A lot of email marketer WISH it was required (I know I do!), but you can email anyone until they tell you not to. (It’s not a good idea, but it’s technically legal).
Here’s the official CAN-SPAM documentation: https://www.ftc.gov/tips-advice/business-center/guidance/can-spam-act-compliance-guide-business
Kristin is correct. I had to learn that the hard when when I asserted this myth to a client.
You’re right, but you will be blacklisted.. and your emailing system (ie. Mailchimp) will probably cut you off. Even if the subscribers signed up for your list. This may happen if you have a large amount of unsubscribers or spam notifications. This happened to one of my accounts, because I let the list sit too long before sending any emails.. “old list”..
Hi Beth – I attend lots of conferences throughout the year and find that many of the people I meet are happy to join my company’s mailing list when they’re given the choice. Instead of holding them hostage like “Nicki” does, I send everyone I meet an email reminding them how we met, thanking them for their time, and notifying them that I will be adding them to my mailing list. But I always add that they can unsubscribe at any time and clearly provide the link. Is this CAN-SPAM compliant, or is there another way I should be handling this? Thanks for the advice!
Hi Michael –
Again, I’m not a lawyer, but my understanding is that you really need to ask before you add them. I also think it’s the best way to do it, ethically – why make people opt OUT, when you can just ensure they really want to be on your list in the first place by letting them self-select? You’ll also get a far more qualified list of prospects that way.
Good point. So maybe instead a personalized “nice meeting you” email with an invitation to join the list would be the best way to go about this?
Yep, that sounds perfect to me!
Just an additional data point on this, Michael — I loathe when people do this to me, as do most of the professionals I talk with about this issue.
Email boxes are already cluttered. Don’t add me to something I have weak or zero interest in — even if we had a nice conversation at a conference.
If someone asks you to add them, then of course that’s a completely different thing.
Thanks for the advice Sonia. Yes, I usually ask onsite if they’d like to be added, but still provide the opt-out info in the initial welcome email. Still, after hearing you and Beth talk about this, I’m thinking a better option is to remind them that they were interested in the list and provide them with a link to sign up themselves.
Beth,
Great article – I’m going to share it with a few companies whose lists I ended up on – without permission! I have come across many Nicki’s and ended up on way too many lists, which is infuriating. This includes huge companies, city chamber offices, and LinkedIn connections peddling themselves. Crossing boundaries like this is not cool. If I want to opt in, I will. People can tell me about their company and even send me a link to their site, telling me why I’d want to join the conversation, but please don’t add me to lists without my permission. To me it’s more than the CAN SPAM issue, it’s just good manners.
I couldn’t agree more, Joan. And we need to make sure we’re being smart and polite, as well as legal!
I get spam email for different products, notably sunglasses and junk that I’ve never signed up for. When I unsubscribe it does no good because the sender has some sort of a program which then just sends out the same email from the same company but with a different sender name made up of nonsense letters. (wpfgnb, cuiaf, feow, etc.) I think it’s UGG that is the company listed on the ad but the email id is always different. I can unsubscribe as often as I want but I just get another one with a different sender id for the same ad. Any thoughts on how to stop that?
Unfortunately no – other than using email filters to put those emails into a spam folder before you ever see them. That’s what I do for repeat offenders!
That sounds like it could be a straight-up spammer with no actual affiliation with the brand.
Be careful with this! Sounds like a phishing attempt (where you enter your credit card on a legit looking site, but end up with nothing more than a few surprises on your bank statement). Definitely send these emails straight to spam.
Great article. Thanks.
Beth, great article. Thanks so much! Our email provider told us that if someone had done business with us in the last 12-18 months, we could include them on our list. They always have the ability to opt out. This has been our practice for several years, but now I’m reading articles like yours that say people must choose to be added. I’m thinking of handling it like this. Send an email to customers who ordered from us that week but who that did not sign up online and ask them to opt in to continue hearing from us. If they don’t opt in or if they don’t even open the email, don’t include them on our list and don’t email them. We tried adding one of those “do you want us to email you” buttons on our shopping cart, but it crashed the site. Trying to figure out how to ethically stay in touch with our customers who didn’t find our “join our email list” links scattered all over the site. Looking forward to your advice.
I’m not sure about this, actually – I normally do put my actual customers on my mailing list, but it’s unclear what the CAN-SPAM regulations are on the subject. I think you just need to use your best judgement, and always err on the side of caution.
Hey Beth,
Great article — simple and informative. Occasionally out the blue I’ll receive an email in which I’m CC’ed with a LOT of other people. I’ll end up filtering it, but I do feel your pain. Good informative post overall about the CAN SPAM act.
Thank you!
You’re welcome, Curtis!
Thanks for this great article Beth. I am gonna share different platforms and also with my customers to do best their work 🙂
Great article! I wonder if Email swaps are legal under the CAN-SPAM regulations?? There are hundreds of Email swaps services online where you can give money to other people with an email list in order to promote your website.
I don’t know if they’re legal or not, but I’d be very cautious of this. Sounds like a recipe for super (SUPER) low conversion rates, and tons of people getting annoyed and opting out.
Thanks for this. It’s an excellent summary and, opt-in question or no, should be annually required reading as a refresher for marketers everywhere.
Over the years, we’ve had a couple of clients who were intractable in their attitude toward spamming; and, while I made the same arguments you do against it, I was missing the monetary penalty info. These folks are no longer clients (for obvious reasons) but I daresay $16K per violation would have gone a long way toward snapping them out of their bad habits. Thanks for the added reform incentive we can offer future spammers!
When it comes to email marketing, I’m so worried I’m going to do something wrong, I just do exactly what MailChimp tells me to do.
It’s kind of frustrating to see all those people who show interest by signing up once, but don’t actually confirm it in the follow-up email. It’s tempting to not do double opt-in sometimes.
Following MailChimp regulations sounds smart to me, Brian! And I know it’s annoying to have lots of people fail to confirm, but you are probably getting a better quality list in the long run.
Hi Beth,
Thanks for this article. I am from a different part of the world where can-spam rules don’t exist. I was looking for a guideline for netiquettes of email marketing and I guess this article hit the right note.
One thing to be aware of: You are subject to the spam laws of the country where your subscribers live, not just your own. So if you have US-based subscribers, the US spam law applies to you. And they do sometimes reach outside the borders to enforce it.
Great article, and much needed. As a marketing agency, I get a lot of request to send emails using a non opt-in list. Unfortunately, I have to reject the work because at the end the conversion rate will be horrible and the client will still hold you accountable for the poor performance. If its not opt-in, don’t waste your time or reputation.
Very succinct, thank you – so… CAN–RETARGET ? 😉
Thanks for this not only great but also very informative article Beth. I am going to share this article at different platforms and also with my fellow friends to do best their work and would like to spread the awareness like you did! 🙂
The truth is that all those unwilling subscribers, the people you added without permission aren’t really interested. You are kidding yourself, inflating your email list numbers, and actually driving your open rate and click through rates down as these reluctant contacts ignore or worse yet, report you as spam.
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